When a normal relationship goes sour, you start to feel guilt and resentment. And often you leave it too long before taking action for fear of hurting the other person.
Client relationship work exactly the same way.
So I think James’ advice in this video on firing clients is spot on.
You have to respect your client by being honest, and trust that it will lead to better things.
I’ve only once ‘fired’ a client myself, when I moved to London and had to scale down my freelance operations. The email went a little like this:
I was sure to outline the problem as clearly as possible, but also to offer a transition period (where I would continue with site maintenance whilst the client found a new web designer).
My ex-client still emails me from time to time about other things (including bikes), so I like to thing everything panned out ok.
Posted to graphic-design in 2014.